Data Plus Support Services


Operational Models

Single User - Single Property
Multi-User - Single Property
Single User - Multi-Property
Multi-User - Multi-Property



Point of Support Models
Single Property

Individual hotel calls Data Plus for support.


Multiple Properties or Multiple Databases

Individual hotels call the central location where the database
is maintained for support. Only the central location calls Data Plus for support.

Individual hotels call Data Plus for support.

Support assistance also available through remote connection and email.



Point of Support Coverage
Covered
  • Application support
    • How to use a particular function
    • How to correct an error
    • How to use the available tools to reconcile
  • Updates
    • Software to correct bugs
    • Software enhancements
    • Installation of software updates
  • Remote connections
    • Internet connections to provide support or install updates
    • Modem connections initiated by the client to provide support or install updates

Not Included
(additional fee of $185/hour)

  • Reconciliation of hotel accounts, such as General Ledger Trial Balance being out of balance
  • Database corruption
  • Configuration issues related to new hardware, such as PCs and printers
  • Network configuration
  • Modem connection charges if initiated by Data Plus (billed at phone co. rate)
  • Custom Statements
Additional Services

  • Check Customization
  • Chart of account conversions
  • Data conversions
  • Additional databases or properties
  • Transferring servers
  • Training

For more information call the Sales Department at (978) 888-6300 or write sales@dphs.com.


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